Maslotom — AI Assistant That Took Customer Support to the Next Level
A smart AI assistant that answers product questions and manages orders — reducing manual workload by 80% and delivering instant, high-quality support.
- +80% support growth metric
- AI-first customer support
- 24/7 automated responses
About case
Maslotom’s AI assistant completely changed the way customer support works. It answers questions about products, shows current promotions, and even helps users manage their orders — including cancellations, status updates, and delivery info.
Behind the scenes, it’s integrated with a live knowledge base and order system, so every answer is accurate and up-to-date. Most users don’t realize it’s a bot — they just get help fast. As a result, the support team now spends time on what really matters, while AI handles 80% of incoming requests automatically. Go to the project
Behind the scenes, it’s integrated with a live knowledge base and order system, so every answer is accurate and up-to-date. Most users don’t realize it’s a bot — they just get help fast. As a result, the support team now spends time on what really matters, while AI handles 80% of incoming requests automatically. Go to the project
Tasks we have completed
- Delivered AI assistant that handles support 24/7
- Consults users on products and active promotions
- Automates order actions: check status, cancel, update
- Reduces manual support load by 80%
- Elevates customer experience with fast, friendly replies
Technologies we work with *
Frontend:
JavaScript
TypeScript
SASS
CSS
HTML
TanStack
Redux
Tailwind
Next.js
React
Backend:
Celery
Flask
aiohttp
SQLAlchemy
Python
FastAPI
Django
DB:
MySQL
Kafka
RabbitMQ
MongoDB
Redis
PostgreSQL
AI:
LlamaIndex
Qdrant
ChromaDB
Embed chain
Copilot
Gemini
ElevenLabs
Mistal
OpenCV
OpenAI
LangChain
Keras
TensorFlow
Chatbot:
Web
Instagram
Messenger
WhatsApp
Viber
Telegram
Client review
What impressed us the most is how they opened up incredible opportunities for our business.
